CONTACT US

Who is sixstarcruises.co.uk

Sixstarcruises.co.uk is part of cruise118 which also includes sailfromuk.com, alaskaonly.com and cruise118.com

The business carries a wealth of expertise and experience. Its two principal directors James Cole and Mal Barritt have over 25 years experience in the travel industry and the company's management team have 50 years experience in the cruise market.

Introducing Cruise118

Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. SailfromUK has therefore built a strong service ethic into the heart of its business and created the concept of the cruise concierge. Exceptional is our standard.

Award for Customer Service

Cruise118 has recently won the prestigious New Voice Media award for Innovation & Customer Service - 2009.

Your Protection

At Cruise118 your cruise holiday is safe with us as we are a member of ABTA, which offers you full holiday protection and of course piece of mind. When we book your flights we act on behalf of ATOL bonded Tour Operators. For more information on ABTA and ATOL protection are please visit the Foreign & Commonwealth Office website.

Cruise concierge explained

When you contact Sixstarcruises you will speak to one of our cruise concierges - they are trained and dedicated to delivering exceptional, personalised service to you. Your cruise concierge will be with you from your first point of enquiry all the way through your booking (and then again when you're planning your next cruise).

They do have rules to follow, but the overriding rule for each concierge is to be flexible and tailor their service to what you need, to go at a pace you want to go at and to provide the information and advice you want in the way you want it. Nothing is too much trouble.

What our customers say about us

Some of the feedback our cruise concierge have received

"Very impressed with the politeness and helpfulness of Neil in all aspects right from the first telephone call to the booking and E.mail confirmation. Regards"
Jean Bull, Alcester

"I am writing to say how helpful and patient Emma has been in booking our Cruise. She has emailed several cruises because due to unforeseen circumstances in our party we had to vary dates etc. and Emma came up with all the requirements that I requested. We have now booked the cruise and she was very understanding and courteous. I know people are quick to complain but I believe also praise and compliments should also be given and I thank her very much. We are looking forward to our holiday. Kind regards"
Angela Polmear, Plymouth

"I have just received my cruise e-mail confirmation from Vicky Chatwin and wanted to say how helpful she was. I had phoned around a few places for quotes before speaking to Vicky, but her patience, knowledge and helpful manner really made the difference. Many thanks"
Christine Hill, West Midlands

"Although I haven't booked the cruise with your company I must point out the exceptional service I received from Kerry. I was unable to complete the booking due to financial reasons however Kerry had definitely sold the holiday to me. Kerry was extremely polite, courteous and helpful throughout the conversation we had. She did not try to force me at any point of the conversation. I hope that you use her as an example to all your other employees. Kind regards"
Mr S Ghosh

"As a reluctant user of the telephone and booking my first cruise I was very impressed by the friendly and efficient way that Samantha dealt with the arrangements. My husband and I are very excited about the holiday and hope that the service on board ship is as good as the service we have received so far. Yours sincerely"
Celia Woodcock, Yorkshire

"I would like to pass on through you, the thanks from my wife and myself to Andrea Beatty, your sales consultant that arranged our recent cruise on Fred Olsen's Black Prince from Liverpool, a week before Christmas.

Andrea proved to be a real gem. No detail was too much for her to uncover and contact us with the answers. Due to rough weather, there were many changes of time to the itinerary, but we were one of the lucky sets of passengers kept fully informed of developments, not always the case according to other passengers that we talked to on board.

Although it was a short notice booking, the cabin we selected under guidance from Andrea was one of the best we have had. Plenty of room and with a fair sized toilet/shower room. To be just under the Bridge deck with a large picture window was a real bonus for us. So, many thanks to Andrea and also Cruise118, for providing us with a memorable week before Christmas. Yours sincerely"
P V Crowther, Cheshire

"We would just like to say it was a pleasure booking our cruise with Kerry Halligan at 118. She is so pleasant and courteous. We will definitely do business with her again!"
Mr and Mrs R Allan

"Just a little note to say that after recently booking a cruise with Cruise118.com I would like to tell you that Andrew Walker was a pleasure to talk with! He was extremely friendly, polite and well informed! In this day and age it makes such a pleasant change! Hang onto him! He's an employee who will go far! Thanking you!"
Karen Stinchon, Nelson

"I would just like to say how professional and helpful we have found Emma Hayes when making a booking today. It is refreshing to find someone who is enthusiastic and very reliable in their job. Regards"
Roger Almond, Buckinghamshire

"It was a pleasure speaking to this young lady, she was very helpful and I will have no problem contacting her in the future. I hope that all your operators have the same attitude with the customers as Emma does. Thankyou"
Mrs Margaret Kelly, Runcorn

"I have booked with Cruise118 for the first time and so far I have been impressed at the helfulness and efficiency of Emma. I hope the holiday is as good as Cruise118! Regards"
Teresa New, Billericay

"I would like to express my sincere thanks through you to your young lady Karina Scott, for her kindness and efficiency in helping my wife and I book a cruise with 118 cruises, she is a great asset to your company. Yours Sincerely"
Mr W Hayock

"I have just booked my first Cruise ever and having spoke with quite a few Reps from different companies I have to say that I found Andrea Beatty very courteous and a pleasure to deal with. Nothing seemed too much trouble and as this is our first cruise I did have a lot of questions and her replies came across very genuine. Andreas responses to emails and phone calls where very prompt and detailed and this gave me loads of confidence when booking with your company."
Mr.Lynch

"I would just like to say that it has been a great pleasure dealing with Carol (Johnston) re our impending cruise. She has made me feel so relaxed, even though I have done nothing but hound her with questions. She has done her utmost to help by putting me at ease and always getting back to me with anything she had to find out from the operators. It is our first cruise so I have had lots of questions but it never fazed her at all as she always encouraged me to ask anything that I needed to ask about. Her manner is so pleasant and her patience has been tremendous. If it wasn't for her treatment of me, making me feel good about asking questions (rather than like a lot of other places where you are made to feel stupid!), I am not sure if we would have actually signed up for this cruise. As you see, I cannot sing her praises enough. I feel that people are really quick to criticise but not nearly enough effort goes in to letting people know when they do well so I thought that I would listen to one of my own soap box speeches and let you know how well she has done by me (and my husband).

I would have no hesitation to recommend your company to family, friends, neighbours or anyone who will listen! Kind regards to you all. Best wishes too."
Val Finlay, Dundee

"Just a short note to say that the Lass who provided information and took my Cruise Booking on Friday was both friendly and efficient. It was a pleasure doing business with her. If all goes to plan, I will certainally recommend cruise118 to friends. Regards"
Bob Philips, Portsay

"My wife and I have just booked our first ever cruise with you tonight and would just like to comment on the customer service we received. We first contacted Laura, who managed to match the best price we had seen, then when she was not available later Maura and both were very polite and helpful and could answer all our queries. Tonight 9th Jan I have spoken with Emma who showed excellent customer service and was very polite and efficient and decided to book straight way with her after listening to her and taking in her advise. Can you pass our thanks on to them. We would not hesitate in recommending Sailfromuk to our friend and relatives when looking to book their cruises... Thanks again."
Paddy Mcloughlin. Stoke-on-Trent

"I would like to firstly say the service I received from Andrea Beatty was first class she has worked relentlessly for myself in getting me a holiday nothing has been too much trouble for her which has now resulted in me booking my summer holiday and will probably be booking next year's family cruise. I would like to thank her for all her hard work and she is one of the most pleasant people I have dealt with in a long time. yours sincerely"
M McAllister, Glasgow

"Just wanted to drop a note to say how absolutely superb Janice has been in looking after me and finding me the right cruise. This is my first time travelling on a cruise and as I am travelling solo I had a few concerns, Janice has been patient, friendly, Professional and sourced me a great deal without too much single supplement. A real diamond who works in her own time too, she genuinely cares and goes way and beyond the call of duty. Making sure I knew about the latest deals and aiming to get the right type of cruise for me. A real attribute to your team I just wanted to let you know how wonderful Janice has been. I have told Janice to send me some of her personal business cards as i run my own business (hair salon) and I shall definitely be recommending Janice and cruise 118 to my clients."
Jane Hodson, Warwick

"Just a note to say that Michelle Clarke has just booked a cruise for us and from the start to finish her attention has been outstanding. She was friendly, confident and reassuring in each conversation with me and put a lot of effort into getting us the itinerary that we wanted. If the cruise is as good as the service so far, then it will be great! Best Wishes"
Jill Heron

"I would like to pass on my thanks to Vicky Chatwin for delivering excellent customer care to me and my family. Having booked a cruise with her I booked another cruise as a gift for my niece because she was so helpful the first time,. She is very knowledgeable about the various cruise lines, and really went out of her way to advice me on a suitable cruise to purchase for my niece. She seems to really care about her customers needs. I have recommended Cruise 118 to family, friends and people we have met while away on holiday, because of the service I have received from Vicky.

She is an excellent ambassador for your company, so keep up the excellent work, she puts a lot of other travel agents to shame. Yours Sincerely"
Pauline Marshall, Sunderland

"I would just like to say how much I appreciate the help that Michelle Clarke has given our family over the past year. I was originally looking for holidays online and, to be honest, I rarely enter my email in for quotes - I usually look for those sites where I can get a price automatically, but this time I decided to do it. I was amazed at the speed with which my enquiry was handled!

Michelle did loads of work for me, without complaint, and was such a help throughout the whole process (including a dozen changes as my daughter couldn't decide what she really wanted to do) that I decided to come back to Michelle when I was booking my Christmas trip. Although not a cruise, Michelle was extremely helpful and communicative and found me the holiday I wanted with the minimum of fuss and at the best price. I made the decision that I will always give her the opportunity to find me the best deal for my holidays and have just booked another cruise for my husband and myself, with my elderly mother, for March.

Michelle is indeed an asset to your organisation and it is only because of her friendly, cooperative, fast and professional help that has brought us back to Cruise 118 - whether for a cruise or not! I have recommended Michelle and Cruise 118 to lots of people and shall continue to do so. With Kind Regards"
Jan Owbridge, London

"I would like to give you my honest opinion of the service I have received from your colleague, Samantha Reynolds, over the last couple of days when considering the options available to my wife and I for the cruise to the fjords of Norway. Right from the start of our conversations, I found "Sam" to be attentive, helpful, patient and meticulous in her advice, leaving no stone unturned to eventually come up with the cruise best suited to our needs. Her attitude, friendly and business-like professional manner in dealing with our individuality was irreproachable, for she not only eventually produced the right cruise at the right price, but went beyond the "call of duty" by supplementing this with a whole host of other useful information.

Sam gave me the impression that my custom and satisfaction was important to her, at the exclusion of all others, determined to ensure that finally placing a deposit for the chosen cruise was one of the best transactions I had secured in all my dealings with similar representatives in the past. I personally feel that she deserves a position of much more seniority within your agency and hopefully be recognised for this by your management in the not too distant future."
Frederick Simon, Middlesex

"Just a short note to let you know that i had the pleasure of booking my cruise today with Emma Hayes, she was very clued up on everything i was amazed at the knowledge she had on cruises, nothing was a bother to her she called me exactly at the time she said she would and most importantly she told me about the free transfers that were attached to this cruise with RCI. I already had about five serious offers from other companies but Emma was the only person who took the time to find out everything about the transfers for me because of this we booked and for her manner and professionalism she is a credit to your company wish everyone was this nice. A big thank you"
Maria Friary, Hamilton

"I would like to pass on my thanks for the very courteous and professional way my enquiry for a cruise was handled by Janice White. Unfortunately it has not ended up in a booking but I would certainly use your services in future and would recommend your service to friends

It is good in this day and age to talk to someone at the other end of the phone who is in the real world and not someone just going through the motions. Thanks again and keep up the good work."
Fred McInerney, Lincolnshire

"We would like to give some good feedback about a member of your staff - Neil Morgan. Due to his listening and patient manner, his perseverance and willingness to 'go the second mile' in answering our many questions, we have made our booking with your company, from a choice of at least three other companies. Please thank him on our behalf."
Mike and Rosemary Hendry, Tyne on Wear

"I can't praise & thank Karina enough for making my dream holiday, one I thought was out of my reach, come true. I will be booking again with Cruise118, & asking for Karina in person to assist me... My Angel of Fate...."
Nicola McBlain, Kent

"Just to let you know I have had the pleasure of booking my cruise with 118 through Andrea Beatty who has been very helpful, courteous and pleasant to deal with. She has dealt with all of my enquiries quickly and efficiently and has always got back to me when she said she would. Kind regards"
Esther O'Brien, Bristol

"Can I compliment you on the service and helpfulness of Carol Johnson who has obtained a last minute cruise for my wife and I with the greatest expediency. I know that to attain the level of service that she provided will have involved much time trouble and training. Nevertheless I have discovered that she has worked long after her 6pm scheduled finish time and yet again demonstrated her commitment to the cause. It is fully appreciated and we will recommend your company to other potential customers. Kind Regards."
Mike Anderson

"I would like to record my satisfaction regarding the service I have received from Emma Hayes, If the cruise lives up to the service so far I will be more than happy, Happy Christmas..."
Awm Lintern, Wiltshire

"I just wanted to heap praise on charlotte for being so helpful in the pre and post booking process. She has been a pleasure to deal with. If only every service provider would offer the same level of service as she does!!! Many thanks Charlotte for all your help so far. Regards"
Charles Maxwell, London

"I really wanted to contact you to say how helpful, cheerful and efficient Emma Gray has been in organising our holiday in May next year.Such a change from the discourtesy one experiences these days. She worked hard on our behalf and we are extremely grateful. We will be back."
Oliver Holder, Sailsbury

"Vicky is an absolute treasure and a real asset to you're company. She was so pleasant & friendly to deal with and made me feel special even though i hadn't booked with your company. If that's how you treat your customers i'll definately be booking my next cruise with Vicky - I can't thank her enough."
Paul

"I have just booked a cruise with your company and I was well impressed with the service I got with Emma and Allison."
Mrs Bosso, Blackpool

"I would like to say how impressed I was with Maura Mckenna. I found this girl so pleasant and helpful to me in dealing with the cruise. Of course 1 irish girl to another ha ha. What else do we get but the best from N.I. On a serious note I can't thank her enough in her guidance and assistance."
Sharon Law, Bedfordshire

"I felt I just had to write to you to say how pleased I was with the attention I received from Maura McKenna during my recent cruise booking. I had to phone her on a number of occasions to ask for additions and changes to my booking, She was extremely polite and courteous and nothing seemed to be trouble to her. I would recommend her to my friends if the decide to cruise. She is a credit to your company."
Doreen Harvey, Glasgow

"I just wanted to let you know about the service I received from Emma Hayes. Having never been on a cruise myself before, I was eager for find someone who could both advise and support me with my booking. Nothing has been too much trouble for Emma; and even when I needed time to mull over her advice, she was not at all pushy, nor did she pressurize me into making a decision. I have had many quotations regarding my cruise and several discussions with other agents; and not one was anywhere near the high standard set by Emma. I will recommend her without reservation to my friends and colleagues and wouldn't hesitate to contact her again. Please pass this on to her as I know how important it is to feel you are doing a good job."
Fiona Stevenson (Happy Customer)

"I just wanted to put on record my sincere thanks and congratulations for the assistance Maura's given me in booking our 20th Anniversary holiday to Alaska & Canada with Celebrity. Maura's been really helpful throughout, nothing ever seems too much trouble and she's retained an extremely cheery and positive manner every time we've communicated by phone or email, often seeming to respond even before I've hit the Send button! So thanks again Maura; it's been a real pleasure dealing with you."
Frank Hughes

"I have just booked a cruise with cruise118.com. and would just like to say i was impressed and very pleased with the help i have had with the booking etc from Karina Scott."
MRS L.A.ADAMS

"I am writing regarding a cruise on the Navigator of the Seas which I have booked with Andrew Walker, and would just like to say what excellent service Andrew provided and to say thank you , what a credit to your Company.

I also booked another booking for my Son and family on the same ship with Emma Gray and also spoke to Andrea and can say I got excellent from all your staff I have spoken to. Thank you once again, and I would definitely use your company again."
Sheelagh McGreavy

"I would like to inform you that you have an extremely professional, enthusiastic, loyal and diligent member of staff. I came across cruise 118 when surfing the web for a cruise on the Ventura going out from Barbados on the 5th Dec. Initially I was going to e mail my request but decided to call instead and Sam answered the phone in a very friendly way. She sorted our whole holiday out with such efficiency and looked at every detail overcoming any niggles I might have. She really works hard at every aspect of her job and finds ways round any problems that might come up.

Samantha has been a brilliant person to deal with and I cannot speak more highly of her just to say I will always call her before I arrange any other holiday we might take."
Charlotte Hooper

"I wanted to write to you regarding one of your employees Charlotte Glover. My entire working life was in retail at every level with a number of blue chip companies and I fully realise that it is employees in the front line who really make the difference particularly in relation to customer service. I am hoping that you may be pleased to hear that I truly believe you have a great ambassador for Cruise 118 in Charlotte Glover. I recently booked a cruise through Charlotte and I have to say her attitude and courtesy and honestly has been exemplary throughout. Right down to what I guess are really just trivia matters she never fails to follow through and communicate on every occasion. I have booked to many holidays in my time to remember them all and I can truly say that this is the first time I have felt compelled to write to say how impressed I am with the service I have received.

There is absolutely no question whatsoever in my mind that would prevent Cruise 118 being my first port of call for future cruise bookings. It really would be remiss of me not to write to say I think you have a star in your team. I am bowled over as the saying goes."
Martin Flaherty

"You should be very thankful. I would like to commend Emma on the way she did everything for us and the professionalism she showed in dealing with our request for a cruise, you should be thankful for having such a really good employee."
Robert & Margaret Nolan

"I am in the process of looking at the best available prices for cruises and have been in contact with many cruise companies (this will be my 5th cruise). Although I haven't yet finalised any bookings I had to write to you to say that the service provided by Karina has been exceptional. Many of the companies promise to respond and they never do but Karina has made the effort to give us updates even when she is not due to be at work. We are still reviewing different price deals with each company but will definately take into account the experience we have had when making enquiries when it comes down to our final decision."
Maria Paterson

I have just booked a cruise with the help of Emma and I would like to say what a pleasure it has been dealing with her. Background information: I have never been on a cruise before and thought that I would leave it until the last minute so to speak to book as I would get a better deal, unfortunately what I didn't realise was that although there are plenty of cruises around flights can be a problem. I have spoken with several companies and I have either had no help at all or very hard sell on cruises that I didn't really want to go on, i.e. Ocean Village etc.

I was on the verge of forgetting the whole idea which was disappointing as this was to be a surprise for my husband's 60th birthday. This morning I thought I would have one more go at looking on the internet and your company came up first via the search engine that I used. I sent a quick email off regarding one of the cruises on offer (although I didn't book that one in the end), and within minutes had an email back from Emma saying that she would call me at my requested time and if my husband answered she wouldn't speak to him (other companies have left messages on my answerphone at home!!). We are now booked on what looks to be a wonderful cruise recommended by Emma and can't wait to go.

If you do have an award system I would love to nominate Emma, she has been so thorough on everything she has done for me, she is even arranging for the confirmation and tickets to be sent to a different address so that I can keep this as a surprise. I will definitely look to using your company again, especially Emma."
Anne Donnelly

"Vicky... We had an absolutely fabulous time - and thank you so much for all your help! Weather was great most of the time - and we even had fun in the rain! The staff on board were just lovely. We did a Barcelona treasure hunt for which the winner gets a free cruise - we'll know in a couple of weeks - well it's nice to dream! We'll definitely be going back there! Also did the leaning tower, Europe's biggest aquarium in Genoa, a helicopter ride (magnificent) , Les Beaux du Provence and the caves near Valencia. Oh and best of all...Felicity got to meet the Captain on the last night and was allowed to sound to horn on the Bridge as we departed!! Looking forward to our next cruise! Hope you are well"
Susan and Felicity

"On behalf of myself, Helen Boudjemaa and Annette Levy we would like to send this e-mail to yourself to show appreciation in the help Charlotte gave us on our cruise. You are a very special person who not only do your job with enthusiasm, you replied immediately to our phone calls within minutes when we had a few problems with regards to Annette but you also have heart which you do not find very often in business. We wish you every success and prosperity in your work and again send our thanks to a very special person".
Helen Boudjemaa & Annette Levy

"Just a few words of thank you to Emma Hayes for the effort she has put in for me to book this mini cruise for a surprise for my wife on her birthday. I wont hesitate to recommend your company".
Mark Sawyer

"Having spoken to Andrew again today,i would like to express how very impressed iam with his continued help through the booking process and after care.nothing is too much trouble for him,and he always very pleasant.thanks Andrew".
Mavis Hodder

"Carol Johnson has been very very helpfull i wish all the people i dealt with over the phone where as helpfull thank you".
Tom Finlay

"I looked for aprice on a cruise to the carribean with Fred Olsen Lines 2 days ago Andrew handeld the enquiry.Not only was he polite he was very professional and he left no stone unturned to help me in my decision as to buy or not. In the end I decided not to proceed aftr I researched the weather conditions more. No success this time but I will use you again, thanks".
William Perrington

"Our group of 4 would like to say a huge thank you to Vicky Chatwin for all her help in making sure we had complete peace of mind on our cruise holiday. She has been very helpful and pleasant in dealing with all our enquiries. We can look forward to our holiday without any worries thanks to Vicky".
Mary Bromley

"We have just booked a cruise via Emma and would like you to know that the service we received was first class. She is efficient and extremely helpful. We have never used Cruise 118 before but would not hesitate to use you again and recommend you to friends. Regards".
Peter and Eileen Rees

"I would just like you to know that I have booked a cruise to New York with your company and Serhat who has been dealing with me and arranging everything has been absolutely fantastic and has given me a lot of confidence in your company. He has rang when he said and has obviously looked for a good deal for us. I hope that the rest of the plans go as smoothly and that I can recommend your company to all my friends. I'd like to thank Serhat again and hope that this praise is passed onto him as he is a benefit to your company. Thank You very much".
Suzanne Taylor

"I am sending this email to you to say how pleased we were with our cruise that we booked through you and have just returned from (Royal Caribbean, Independent of the Seas, Canary Islands) - your employee Michelle Clarke dealt with our booking and was excellent in every way - and the icing on the cake was the upgraded cabin we got into a junior suite. I just felt I had to send you this as people are usually quick to complain but not to congratulate. We shall definitely use your company in the future because of this experience."
Angela Haigh

"I felt I had to just drop you a line regarding your employee Andrew Walker. Rarely do you find somebody that is prepared to go that extra mile to ensure a customer is satisfied but our faith in human nature has been restored by Andrew - you have one in a million there".
Sue and Paul Bennett

"I have just booked a cruise through Karina and have found her very helpful, conscientious, diligent and very pleasant to do business with"!
P Langan

"If the actual cruise is as good as the service and attention I've received from Carol then I'll be happy! She has been sooooo helpful. My 25th wedding anniversary is next Oct.so this is like a trial run! Carol deserves the highest praise".
April

"Charlotte was excellent with her advice and help through all the stages of booking our cruise"
Charles Price

"I thought I would drop you a note to say I am very impressed by Andrew Walker, he has done an excellent job, despite my wife and I not asking for the most easily obtainable cruise holiday out there"
David Eaton

"First of all may I say how extremely impressed both my partner and myself were with the quality of service that Michelle provided us with this evening". It was a pleasure to deal with someone who was very friendly and so helpful on the telephone. I certainly did not expect you to get back to us quite as quickly as you did. We were also thrilled with the three options that you found for us. All three would have been perfect!
Dr. Brian Levy

"We would like to express our utmost thanks to Maura who helped us book a cruise. She was extremely helpful and nothing was too much trouble.We are avid cruisers and have always used another cruise travel agent, Bath Travel. In the future however, we will always use Cruise118 and will also recommend it to our friends, as the service was A1. Nothing was too much trouble for Maura. She is a credit to your firm. We look forward to booking many a holiday thru Maura in the future. ".
Mr & Mrs C L Parham

"I am astounded with the service that Serhat provided. It's not just a sales pitch and you ever need a reference, I will happily do so. You have been friendly, professional and responsive and completely unlike any other cruise company. Please do pass this onto your manager".
James Hayward

"Just want to say the we have just booked a cruise with Andrew and he was extremely courteous and pleasant to deal with".
Robin & Marny Waddell

"I would just like to express my delight with the customer service that I've experienced from your member of staff Andrew Walker. His service is exceptional and I will be recommending Cruise118 to my family and friends because of the high service Andrew has provided my husband to be and I. He has never failed to answer any questions that I have had (especially as a novice cruiser) and has exceeded any expectations that I had. We both felt it was important that this is passed on".
Lynsey Hanna & Steven Fee, County Antrim

"Kerry has been helping my husband and I book a Med cruise on the 8th Sept. What a lovely, kind and helpful girl she is. So many people are quick to moan and groan these days, but they never give credit where credit is due, she certinaly deserves it".
Fran Lewis, Devon

"I have today booked a cruise with Emma Hayes to the Caribbean, and must compliment Emma for her excellent customer service skills, and can do attitude, nothing was to much trouble for her (my endless questions must of driven her mad!). I was extremely pleased with Emma's whole approach and that is what swung me to book with yourselves, she was not just trying to sell me a cruise, she listened and advised. I will most certainly recommend Emma to anyone who asks who we dealt with".
Gary Jones, Northampton

"Really pleased to have found you as I appreciate your efficiency and the fact that you call exactly when you say you will".
Karen Lewis, Northants

"I just felt I had to comment on the excellent standard of service I have received from Andrew Walker in booking our cruise for December 2009. I feel he has gone the extra mile in helping me to book our cruise and to get us a numbered cabin rather than wait for a guarantee. Just as I would complain about bad service, I think it is equally important to reward good service and although your company was not the cheapest for this cruise, Andrew got us a better standard of cabin and deck for 20 each more!"
Fiona Kersh, Manchester

"I would like to take this opportunity to praise Ms Joanne Dermott on her excellent customer service that she has provided me with. At all times during my booking process, she was very patient, pleasant and kept checking I was ok with all the details. Joanne made several phone calls on my behalf as I have a disability which may affect my travelling on a plane but she dealt with this very discreetly and with a understanding nature. As I also work in the customer service field, we adhere to a very high customer service to our clients and I feel you have an excellent training programme and that she must be a valuable team member. Once again many thanks and I look forward to booking another holiday with you in the future".
Mrs Leigh , Liverpool