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Cookie Policy

Cookies and tracking technology

We use cookies, web beacons, log files and tracking technology to collect information on our websites, which enable us to provide more personalised experiences when you browse our site, see advertisements and when you interact with our Cruise Concierges. Most web browsers allow you to turn off cookies if you wish. If you configured your computer to not accept cookies, this may mean it restricts access to certain aspects of our websites and your call may not be directed as efficiently to the Cruise Concierges best positioned to help you.

We use Google Analytics and Call Tracking software to record general user activity in order to help customers find us, as well as improve the site and the customer experience. In particular, we may collect details of your visits to our websites (including, but not limited to, traffic data, location and time data, weblogs and other communication data), pages that you access, information about your computer, including where available your IP address, operating system and browser type.

Third parties (including, for example, advertising networks and providers of external services like web traffic analysis) may also use additional cookies, over which we have no control. These cookies are likely to be analytical, performance or targeting cookies.

The Information we store within cookies is encoded and restricted so only we (and our trusted third parties) can access this information.

The cookies we use are:

Strictly Necessary Cookies

Strictly Necessary Cookies let you move around the website and use essential features. These cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

Performance Cookies

We collect information about how you use our website using performance cookies. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works and to understand what content interests our users. These cookies do not gather any information about you that could be used for marketing or targeting adverts to you on any other website.

We use performance cookies to:

  • Collect information regarding how our website is used
  • Measure the effectiveness of our adverts
  • Monitor errors that you experience during your visit and improve our website

Some performance cookies are managed for us by third parties, but we do not allow the third party to use the cookies for any purpose other than those listed.

Functionality Cookies

Functionality cookies are used to provide services or to remember settings to improve your visit. They help us provide enhanced, more personalised features. Cookies defined as functionality cookies will not be used to target you with adverts on other websites.

Targeting Cookies

These cookies are used to deliver adverts more relevant to you and they collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons on Facebook as well as other advertisements. We use targeting cookies to send third parties information on your visit so that they can make their advertising more relevant to you when you visit their websites.

You can control whether these targeting cookies are used by updating your browser settings. These cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Remarketing and Google Advertising

This website uses Google AdWords, Criteo & Facebook remarketing services to advertise on third party websites to previous visitors to our site. These third-party vendors use cookies to serve ads based on previous visits to our website. This data is collected in accordance with our own privacy policy, as well as the privacy policies of Google, Criteo & Facebook. To understand how Google manages data please visit https://policies.google.com/technologies/partner-sites which will give you information about Google's uses of your personal data. Google won't retain data files that we upload for any longer than necessary to create Customer Match audiences and ensure compliance with their policies. Once those processes are complete, they'll promptly delete the data files uploaded in Google Ads or the Google Ads API.

You can opt-out of remarketing by visiting the links below:

  • For Google: https://support.google.com/ads/answer/2662922?hl=en
  • For Facebook: https://www.facebook.com/ads/website_custom_audiences/
  • For Criteo: https://www.criteo.com/privacy/

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This website will provide you with information on the financial protection that applies in the case of each holiday and travel service offered before you make your booking. At the time of booking, our Cruise Concierge will also confirm the financial protection applicable to your specific holiday. Please ask us for further information should you require it. The flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected. The cruise-only holidays on this website are financially protected by ABTA. Please see our booking terms and conditions for further information or for more information about financial protection and the ATOL Certificate, click here. SixStarCruises acts as a retail agent to you and also as a disclosed agent of the holiday provider (the Organiser of the holiday).